Terms & Conditions
Please read the following carefully. Your use of the tronicextreme.co.uk website (“tronicextreme.co.uk”) and purchase of the products (or services) (“Products”) on it means that you agree to these terms and conditions (“Terms”).
Certain products or promotions have specific terms and conditions, which will be shown in the description of the item. These are in addition to these Terms, which will also still apply.
You agree not to intentionally misuse this Website.
The term ‘Tronic Extreme’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is
14 Court Leet,
You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only accessible to you if you register online.
We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then-current terms and conditions because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.
When an order is placed with Tronic Extreme, we will send you an email to confirm that your order has been received. However, this order only construes your offer to purchase a product from us. This offer is only formally accepted by Tronic Extreme when we send you an email confirmation to inform you that your order has been dispatched by our chosen agent. This email is also known as the Dispatch Confirmation Email. Any orders which have not been confirmed by a Dispatch Confirmation Email will not construe a contract.
You must pay for your Order before it is delivered and you can do so by Credit Card, Debit Card, Gift Voucher, Cheque, Postal Order or Bank Transfer.
If your delivery address is outside the UK and you Order online you must pay by credit card.
Tronic Extreme Gift Vouchers
- Gift vouchers must be redeemed online at tronicextreme.co.uk or by phone within 1 year of purchase and cannot be used for Orders already placed.
- If the value of the Order exceeds the value of the tronicextreme.co.uk gift voucher, the balance must be paid by credit or debit card.
- Unused balances will be held within the recipient’s voucher for the same period.
- Vouchers have a cash redemption value of 0.001p.
- If you have received a promotional gift voucher from tronicextreme.co.uk, only one such Gift Voucher may be redeemed per purchase.
We hold stock of most of our products but all Orders are subject to availability and accordingly, we can only Deliver Your Goods whilst stocks last. In some cases, an order will be placed directly with the manufacturer and will be subject to their availability. If the Goods are unavailable, We will contact You by e-mail or telephone and You will have the option to either wait until the Goods are available, replace them with alternative goods or cancel Your Order. Images of products on this Website are for illustrative purposes only. Your Goods may vary slightly from the image shown on the Website and will not include any of the pictured accessories unless stated in the specification of the Goods. We have made every effort to display as accurately as possible the colours of our products that appear on this Website. However, we cannot guarantee that Your monitor’s display of any colour will accurately reflect the colour of the actual Goods. Whilst we try to be as accurate as possible, all sizes, weights and measurements quoted on this Website are approximate.
You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. Delivery times quoted are estimates only, and Tronic Extreme shall not be liable for any delays caused except to the extent caused wilfully or negligently by Tronic Extreme. However, unless we have agreed to a longer period for delivery with you, we will either deliver goods and/or services within thirty days of you placing the order or we will let you know as soon as it will not be possible to meet this obligation. If we do let you know then we will either agree on a new time for delivery with you or, at your request, refund any monies paid by you in respect of the delayed goods/services.
RETURNS AND REFUNDS
Cancelling or Returning an Unwanted Item.
We know that you will always be satisfied with our products, however in an unlikely event you wish to cancel and order or return an item, you are able to do so within 7 days of receiving an item.
We will try to attend to all returns as soon as practically possible. Please contact us at [email protected] stating the reason for the return, we will then inform you of a returns number, which you will need to attach to the item along with the proof of purchase when you return it. Please make sure that all items are in their original brand new condition, any item(s) not in a brand new condition will not be classed as new and therefore you will not receive a full refund for the product, only a partial refund can be issued. Please find our returns address below when returning goods Faulty or Damaged Goods.
In an unlikely event you receive your goods or faulty, please contact us immediately. You can either contact us using our contact us section on the website or sending an email directly to [email protected] We aim to respond to your email within 24 hours. You must inform us of any damaged or faulty goods within 7 days of receiving our products, after this period of time, no refund or return will be accepted nor given. This does not affect your statutory rights.
In order to exercise your rights to return the good(s), you must follow the procedure below:
Notify us by email or letter stating whether you wish to return the goods.
Pack any return items carefully with proof of purchase, and send them to
Tronic Extreme Returns
Unit 10 Hanford Close
All items must be returned in their original packaging and in AS NEW Condition. Any items which show any signs of wear and tear will not be accepted AS NEW and will be accepted as second hand, in this case, an appropriate offer will be made to you. Refunds are processed within 7 days of the items being returned. If you require a refund before this time please email us and we will try to speed up the process. We are not responsible for the return cost of an item to us, and nor will we refund this payment, you will only be refunded the payment made to us.
All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price. Where we charge separately for packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this Website
TYPOGRAPHICAL AND PRICING ERRORS
In the event a product or service is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, we shall have the right to refuse to meet or to cancel any orders placed for that product or service whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account or issue a cheque in the amount of the charge.
MATTERS BEYOND OUR REASONABLE CONTROL
Tronic Extreme shall not be held liable for any breach of this Agreement caused by circumstances out of its control including, but not limited to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion, war, disorder, flood, industrial disputes (whether or not involving our employees), acts or omissions of Internet services providers or acts of local or central Government or other competent authorities.
LINKS TO AND FROM OTHER WEBSITES
Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third-party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk.
While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
GOVERNING LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts where the claim is brought by you, save where you have legal rights to bring any claim in respect of such a dispute in any other jurisdiction. We nevertheless retain the right to bring proceedings against you for any threatened or actual breach of these terms and conditions in your country of residence, registration or business or any other relevant country.