Cancelling or Returning an Unwanted Item.
We know that you will always be satisfied with our products, however in an unlikely event you wish to cancel and order or return an item, you are able to do so within 7 days or receiving an item.
We will try to attend to all returns as soon as practically possible. Please contact us at [email protected] stating the reason for the return, we will then inform you of a returns number, which you will need to attach to the item along with the proof or purchase when you return it. Please make sure that all items are in there original brand new condition, any item(s) not in a brand new condition will not be classed as new and therefore you will not receive a full refund for the product, only a partial refund can be issued. Please find our returns address below when returning goods Faulty or Damaged Goods.
In an unlikely event you receive your goods and they are faulty, please contact us immediately. You can either contact us using our contact us section on the website or sending an email directly to [email protected] We aim to respond to your email within 24 hours. You must inform us of any damaged or faulty goods within 7 days of receiving our products, after this period of time, no refund or return will be accepted nor given. This does not affect your statutory rights.
In order to exercise your rights to return the good(s), you must follow the procedure below:
Notify us by email or letter stating whether you wish to return the goods.
Pack any return items carefully with proof of purchase, and send them to
Tronic Extreme Returns
Unit 10 Hanford Close
All items must be returned in there original packaging and in AS NEW Condition. Any items which show any signs of wear and tear will not be accepted AS NEW, and will be accepted as second hand, in this case, an appropriate offer will be made to you. Refunds are processed within 7 days of the items being returned. If you require a refund before this time please email us and we will try to speed up the process. We are not responsible for the return cost of an item to us, and nor will we refund this payment, you will only be refunded the payment made to us.
Need to call us about returning an item, simply call on 02476 688590